Luminis Health Anne Arundel Medical Center (2024)

We've been providing quality care throughout the COVID-19 pandemic, which means we have had to adapt to keep our staff and community safe. Keep an eye on our visitation policies to see if that may impact your next visit.

In 2019, Luminis HealthAnne Arundel Medical Center (AAMC) achieved our second Magnet®designation as a reflection of excellence inpatient and family-centered care, nursing professionalism and teamwork. Magnet recognition is awarded by the American Nurses Credentialing Center’s (ANCC) Magnet Recognition Program®, which ensures that rigorous standards for nursing excellence are met, and excellent patient outcomes are achieved.

With this prestigious credential, AAMC joins the Magnet community—a select group of fewer than 10% of U.S. hospitals. So far, only nine other hospitals in Maryland and two in Washington, D.C. have achieved Magnet® recognition since the program’s inception in 1990.

From delivering babies to caring for seniors, we treat people of all ages. We offer specialty, emergency and primary care at this medical center, as well as mental health services.

You can use ourFind Caretool to schedule care at LHAAMC. Or, choose from the most-frequently searched services at our medical center.

Departments & Services

LHAAMC is a centralized location for specialized and intensive care. Our pavilions house different specialties and types of care.

Here's just a few departments & services available at LHAAMC:

• Cancer Care
• Pregnancy & Birth
• Emergency Care
• Patient Safety
• Patient Relations

Parking Information

Garage Aconnects you to the hospital and the ER

Address: 2001 Medical Parkway, Annapolis MD 21401

Garage Bconnects you to the Wayson and Donner Pavilions

Address: 2003 Medical Parkway, Annapolis MD 21401

Garage CTemporarily closed beginning Dec. 15, 2023. Expected to reopen mid-January of 2024. Download additional information.

Address: 2001 Medical Parkway, Annapolis MD 21401

Garage Dconnects you to the Sajak Pavilion

Address: 2002 Medical Parkway, Annapolis MD 21401

Garage Econnects you to the Belcher Pavilion through level Ground and the 2^ndfloor.

Address: 2000 Medical Parkway, Annapolis MD 21401

Places to Eat

Our campus cafeterias offer a variety of meal options, so your loved ones don't have to go far when it's time to eat.

Find grab-and-go meals, salads, snacks, coffee and tea.

Garden Café, Clatanoff Pavilion
Currently closed because of Covid-19.

Southside Café, Hospital Pavilion South
Find coffee, tea, baked goods and snacks.

Southport Eatery, Hospital Pavilion South
Food court style, featuring different vendors serving hot meals and sandwiches.

Gift Shops

Whether you need a card, baby gift or snack, our gift shops offer unique items for all ages. Find balloons, books, clothing, jewelry, stuffed animals and more.

We feature high-end brands like Lilly Pulitzer, Kate Spade, Mud Pie, Periwinkle and Spartina, as well as products from local designers. All proceeds from our gift shops support LHAAMC.

Bayside Gift Shop

Belcher Pavilion, Level 2
Open Monday to Friday, 8 am–4 pm. Closed Saturday and Sunday.

Beacon Gift Shop

Hospital Pavilion North, Level 1
443-481-5060

• Monday–Thursday: 9 am–6 pm
• Friday: 9 am–4 pm
• Saturday: 11 am–3 pm
• Closed Sunday

Portside Gift Shop

Hospital Pavilion South, Level 1
443-481-5635

• Monday–Thursday: 9 am–6 pm
• Friday: 9 am–4 pm
• Saturday: 11 am–3 pm
• Closed Sunday

Arrival, Check-In & Logistics

We want your hospital stay to be as comfortable as possible. Our doctors, nurses, staff and volunteers all work together to help you receive the best possible care.

Knowing what to expect can help you feel more in control and less stressed. Even things like understandingwhere to parkcan alleviate anxiety.

If you are undergoing surgery, please review thePreparing for Surgerysection.

In general, aim to check in 15 minutes before your doctor has requested you arrive.

Pre-visit forms & what to bring

• Any medical devices you need, such as glasses or dentures.
• Completedpatient forms.
• Insurance card.
• Photo identification (such as a driver's license, passport or ID card).
• List of medications you're taking, including any vitamins or supplements (not the actual medications).
• Only what you need for your appointment or stay. We suggest you leave any valuables, such as jewelry, cash, computers or credit cards, at home.

We work as a team to provide the range of supports you may need while you're in our care. Below, find details about services patients and families often most often need.

Communication & interpreter services

Clear communication is essential to give you and your family the best care possible. All communications and interpretation services are free. If you need an interpreter, call 443-481-3801 or ask a hospital staff member.

Access to social workers

Social workers offer counseling and other services while you or a family member are in the hospital. After you leave the hospital, they can also help arrange continued help at home. Social workers can provide:

• Financial help with insurance and issues paying for care.
• Guidance about communicating with children, family and employers regarding illness.
• Help with completing advance directives.
• Referrals to community resources, such as support groups, financial assistance programs and long-term counseling.
• Supportive counseling.

Hospitalist services

A hospitalist is part of a team of doctors who specialize in caring for you while you're in the hospital.

Having hospitalists on staff means that doctors who specialize in inpatient medicine are in rotation 24/7. Hospitalists direct and coordinate your care, but always stay in contact with your primary care doctor about your health.

To speak with your hospitalist, ask your nurse or call 443-481-1000, 9:30 am–5 pm.

Please note that according to state and federal requirements, we must bill you separately for any hospitalist services. The charge will come under the name Anne Arundel Clinical Services, Inc. If you have questions about billing, call our Financial Counselors at 443-481-6500.

Speak with a patient relations specialist

Patient relations specialists are here to support you and find quick solutions to any issues you may experience while you're in our care. They offer extra care beyond your medical team. Patient relations specialists can:

• Answer questions or concerns about hospital services and policies.
• Get access to language interpreters, including sign language.
• Help with advance directive forms for health care decision-making.
• Provide information about travel assistance, such as local lodging.
• Share your compliments or suggestions with the appropriate people.

Call our Patient Relations team at 443-481-6890, or email [emailprotected], 7 days a week from 9 am–5:30 pm.

All rooms are private rooms. We do our best to make sure your room meets whatever needs you may have.

Room details

• 1 bed
• Chairs
• Personal storage
• Wifi
• Television
• Phone

Your bed

Your bed is equipped with side rails. Your nurse may raise them at night or other times to ensure your safety. Please call our staff for help lowering the rails.

Please use your call bell or call your nurse and wait for help if you have difficulty getting in or out of bed, or if your condition may cause you to slip or fall.

Storing personal items

Please keep only essential items (such as toiletries) in your room. We provide personal grooming supplies if needed.

The hospital will not assume any liability for valuables you keep in the room. You can have security store them in the hospital's safe. Retrieve your items from security by dialing "0" on your room telephone or asking your nurse to call security for you.

Ways to Communicate

You can use your personal cell phone to communicate with loved ones at home. Your room telephone can also make calls outside the hospital.

There are a few different ways you can talk to a nurse or get help:

• Dial the nurse's number on the whiteboard in your room.
• Press the call button at your bedside, which is answered through the intercom system at the nurses' station. (We can provide sensitive or “light-touch" call buttons upon request.)
• Use the emergency pull cord in the bathroom if you need immediate help in the bathroom.

In-Room Services

We strive to keep you comfortable and to keep rooms tidy and clean, so you can focus on resting and recovering.

Meal services

We serve patients three meals each day.

A nutrition attendant from Food and Nutrition Services will help you make meal choices that fit in with the diet your doctor prescribed. Let the nutrition attendant know if you are a vegetarian or have any religious or cultural observances related to diet. Your family and friends may bring you food once your doctor approves.

Room cleaning

A member of the housekeeping staff will clean your room once a day, 7:30 am–4 pm. However, an emergency housekeeping service is available 24 hours a day. Call 481-5150 from your room telephone if you need additional services.

Room television

TV channels offered with MyChart bedside to help.

Hospital Room Policies

Please note that we have a strictNo Smokingpolicy. We are a smoke-free campus, which includes all buildings, grounds and parking lots.

No medications may be kept at the bedside. In fact, we have specific guidelines around medications you take during your stay.

• Taking medication.Nurses administer all medications.
• Storing medications from home.If you've brought medication from home, give it to your nurse. Our pharmacy will either log and store it securely or ask you to send it home with a loved one or caregiver.
• Using medications from home.If our pharmacy doesn't normally stock a medication you take, your doctor may write an order for you to use your own medication. A nurse will administer this medication, just like any other medication.
• Returning your medication.At discharge, we will return any medications our pharmacy has stored or any leftover medications you did not use.

No matter where you are on your spiritual journey, members of our Spiritual Care team are available to talk with you 24/7.

Our team includes ordained clergy from many denominations who can talk with you during times of stress or uncertainty. Your own clergyperson, faith community leader or spiritual counselor is always welcome to visit you as well.

Our spiritual caregivers are trained in religious and cultural diversity and sensitivity. They can be part of your healing process by:

• Listening to you with sensitivity and respect and talking with you, your family and your care team about spiritual care goals.
• Journeying with you and your loved ones through grief and loss.
• Offering comfort in times of distress, including praying with you.

Request a visit from a chaplain

Our chaplains are here to listen and support you and your loved ones, and they make regular rounds in the hospital. To speak with someone on our Spiritual Care team or request a spiritual caregiver of a specific faith tradition, ask your nurse to page a chaplain, or call 443-481-5120.

Chaplains are at the hospital:

• Monday to Friday, 8 am–7:30 pm.
• Saturdays, 9 am–3 pm.
• Sundays, 2–6 pm.

At other times, ask your nurse to contact the on-call chaplain. Our Spiritual Care department is in the Hospital Pavilion North, first floor, adjacent to the Meditation Center and Healing Garden.

Meditation Center and Healing Garden

We offer 24/7 quiet places, including:

• Meditation Center on the main floor of the Hospital Pavilion North.
• Healing Garden just outside of that space.

TV CARE

TV CARE is channel 86 on all patient room televisions. The channel features music and visuals to promote relaxation, inspiration, meditation and prayer.

We offer many kinds of therapy, available both while you're in the hospital and after you go home.

Music therapy

To create a healing environment for you and your family, our therapeutic music program brings live music straight to you.

Listening to music can help relieve anxiety, lower blood pressure and quicken recovery. Professionally trained, certified therapeutic musicians are available on certain days. You can request a musician in your room by calling 443-481-5120.

Musicians also regularly make rounds in different areas, such as pediatrics and the critical care unit.

Pet therapy

Therapy dogs can help put you at ease both emotionally and physically. Their visits often create a happier, calmer atmosphere.

We partner with five organizations to certify pet therapy teams: Caring Canines, Pets on Wheels, PAWS-AAC, Fidos for Freedom and Pet Therapy International. Each of our 25 teams is made up of a volunteer from the community and their pre-trained, certified dog.

To request a visit from one of our pet therapy teams, or learn how you and your dog can become certified to visit patients, call 443-481-5056.

Your medical team will let you know when you're well enough to leave the hospital. This process is called "discharge."

If you need ongoing services, such as nursing, therapy or medical equipment, your medical team works together to make sure you have all you need before you leave. Your nurse will also give you written care instructions for when you get home. If you have any questions, be sure to ask.

Questions to ask your care team

It can be helpful to ask a member of your care team these questions:

• Are there any follow-up procedures or therapies I should expect?
• How long should I expect to feel pain or discomfort?
• In what situation should I contact my doctor or nurse?
• When can I resume daily tasks such as driving, housework, etc.?
• When can I return to work?

Physical therapy

Our physical, occupational and speech therapy services can help you restore function, minimize pain and gain independence. For some people, therapy may start while they are still in the hospital. We have outpatient locations all over the region to help you continue your healing journey.

Learn more aboutphysical therapywith Luminis Health.