Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Knoxville come from postal codes 37917, 37914, 37919, 37918, 37922, 37916, 37920 and 37929.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 123,932 ratings
Thank you!
Problems in the last 24 hours in Knoxville, Tennessee
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Knoxville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 13: Problems at Comcast Xfinity
Comcast Xfinity is having issues since 09:20 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Knoxville, Knox County, Tennessee
The most recent Comcast Xfinity outage reports came from the following cities:Knoxville and Powell.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Knoxville | Internet | |
| Powell | Internet | |
| Knoxville | Internet | |
| Knoxville | TV | |
| Knoxville | Internet | |
| Knoxville |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Knoxville, Tennessee
Latest outage, problems and issue reports in Knoxville and nearby locations:
- Jason (@steagles1) reported fromKnoxville, Tennessee
Come on @comcastcares. I buy 300 mbps internet. I need to be connected to my class without issues!! But I am struggling to stay connected. That is unacceptable
- curtis glover (@cgcreativeart) reported fromKnoxville, Tennessee
While living in east TN, @comcast has been some of the sh*ttiest internet service I've ever dealt with. Any recommendations? Monopolies suck.
- Tycen @ Hilltop (@TutSellsCars) reported fromKnoxville, Tennessee
is Xfinity down all over Knoxville? Our internet isn’t working at work..
- Tyler L (@tlew86) reported fromKnoxville, Tennessee
@comcastcares hi! I’m having issues with my internet speed and I’ve worked with someone online and on the phone over the past few months with no issue being resolved. Can I get some help?
- Caleb Mitchell (@Caleb_TN) reported fromKnoxville, Tennessee
@Chad_Bod @comcast Comcast tag line is “worst customer service with an average product”
- Brandon York (@BrandonYorkVP) reported fromKnoxville, Tennessee
Sure would be great if my @Xfinity internet didn’t go out every 15 minutes and most of their troubleshooting support being behind a login wall
- Cory Stooksbury🧢⚾️ (@Cory_Lawrence) reported fromClinton, Tennessee
@Xfinity thanks for slowing my internet down to crawl after I cancelled my cable
- Brad Lovett (@Brad_Lovett) reported fromKnoxville, Tennessee
@GrandInquisito9 @WilliamOrielly @Klickedy God only let Satan create Comcast Customer Service
- VFL Jess 🍊 (@jessicamfox82) reported fromKnoxville, Tennessee
Xfinity vs ATT Internet? I’ve had @ATT for a long time, but I just got off the phone with the absolute most **** customer service ever, & they can’t send someone to my new place until next Thursday. Xfinity costs more, but I can go pick up my stuff and self install instantly. Go.
- chris strain (@SonaSolas) reported fromKnoxville, Tennessee
My dealings with @Xfinity / @comcast A thread*In May of 2020 we moved house. We’d been in our previous address for almost 2 years and been a man Xfinity/Comcast customer the whole time. When we enquired about switching the service to the new address we were told “no problem”
- KOKO 🏴☠️ (@_KolbieNotKobe) reported fromKnoxville, Tennessee
@Xfinity ummm so I keep having issues with y’all today and I paid my bill yesterday tf??
- chris strain (@SonaSolas) reported fromKnoxville, Tennessee
@NASA can land a robot on Mars and get a clear signal back here on earth. @comcast can’t extend a line 258ft to my house..... hell they can’t even give me a straight answer on why. #nasacanihaveyourwifipassword
- chris strain (@SonaSolas) reported fromKnoxville, Tennessee
My dealings with @Comcast @Xfinity A thread...9 months ago I moved into this house with xfinity/Comcast assuring me they could service my new address. The tech turns up (who’s usually a business installation guy) and tells me the tap is over half a mile away....
- Darron Kidwell (@jdarronk) reported fromKnoxville, Tennessee
@Xfinity has the worst customer service of any company I have ever dealt with! #needmoreoptions
- Ben Lee (@benfredlee) reported fromKnoxville, Tennessee
Had to call Comcast/XFinity customer service this morning and may never recover. What fresh hell is this?
- On-Air Jason (@steagles1) reported fromKnoxville, Tennessee
@comcastcares I’m having yet another issue with my wifi being slower than molasses even though I pay for 300 mbps
- Mike Hallman (@themikehallman) reported fromKnoxville, Tennessee
Soapbox tweet: Comcast raised my bill by $50, just because they can. Called them. “We don’t want to lose you, you’re a valued customer.” I think if I were valued, you wouldn’t be trying to steal my money and I were more than a number. #comcastsucks #cancelcomcast #mikessoapbox
- olivia (@olivia_rhoten) reported fromKnoxville, Tennessee
@meyganthacker11 @comcast @Xfinity am 2 drunk 2 sleep aka i shall rewatch american horror story thru my cellular data :’) once i become a rich house wife in 20 years i will shut down xfinity watch me
- Bob Thomas (@BobThomasKNOX) reported fromKnoxville, Tennessee
@Xfinity Bedroom cable box won’t work correctly. Need someone to come out. Rebooted three times already. Signal sent several times. Been going on for two weeks.
- Melissa Ragsdale (@MelRagsdale3D) reported fromKnoxville, Tennessee
@comcastcares been on the phone for 32+ minutes on hold. Now it has switched to just ringing. I need a human to help.
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Aleeda Crawley (@aleedac) reported
@disneyplus if the auto or I met today is all the support you provide I am goi g to cancel and request a refund. I have missed the programming I paid for while you and Xfinity get your acts together.😡
- Brendan Buschi (@bfbuschi) reported
@snark_land The problem rests solely on the shoulders of Comcast. This is a problem with their email servers.
- Jotaro Kujo (@Noledge_IsPower) reported
Thank goodness the @accnetwork can't figure out a deal with Comcast. You know, since tallahassee is 95 percent comcast only. Real smart to put FSU on your network when you idiots can't even provide it to the city it's located in.
- SonicGhost (@SonicGhost64) reported
So I just got a message from Comcast saying they are seeing an issue with our signal here so they are wanting to send out a tech. But because we had to swap out our modem, they want to charge us $100 for this tech visit. NO!!! I am not paying $100 for you guys to fix YOUR issues!
- SonicGhost (@SonicGhost64) reported
This is absolutely disgusting! I should never have to pay extra for something that is free of charge to begin with. And I should never have to pay for a tech to fix Comcast's own issues. I'm absolutely disgusted by this level of service. No loyalty to long paying customers here.
- bryan ensrud (@elchelo66) reported
@XfinitySupport stay away from xfinity internet for home use! Mine constantly gets throttled or goes down entirely! And just when you most need it. Can’t wait to switch to US Internet. It was a mistake to switch to xfinity
- Rob Perfetto (@Dj_Perfecto) reported
@Xfinity your customer service blows! How hard is it for me to talk to a person!?!?!? I’ve been dealing with your busted automated system for 3 hours
- Zak Meow (@ZakMeow) reported
@Xfinity @XfinitySupport Yea right. I'm not falling for that again. The endless loop of blame shifting and never receiving a call back and "who's department does this fall under". If you really hated losing customers you would have fixed your customer service issues decades ago. You knew. You did nothing
- LuckyLionSpirit (@gottarite) reported
@XfinitySupport Thank you. My name is Robyn Craig. My address is 5885 Colorado Avenue NW Washington, DC 20011. I have resided in this building for almost 2 years. Two weeks ago my Xfinity services were cut off. I was told that Xfinity as a provider does service my location. Thank you
- FSU’s Tomahawk Chop 🪓 (@TheTomahawkChop) reported
@noleman95 @deecwilliams I’m not getting rid of Comcast anytime soon, so I’m just looking for something cheap that includes the ACC Network to get me bye for now. I’m really only worried about away games because I go to all the home games. Hard to believe this is still a problem as Comcast charges.
